Frequently Asked Questions
Answers to the questions we get most about our henna, payment and orders. Can’t find yours? Message us on WhatsApp.
Products & use
Is your henna safe to use?
Our henna cones are safe to use. If you have very sensitive skin or an allergy to any ingredient, please do a patch test before applying.
How do I do a patch test?
Apply a small amount of paste on the inside of your elbow and cover it with a bandage. Keep it dry and leave it on for 3–4 hours.
Watch the skin for the next 24 hours. If you see any irritation or rash, do not use the product.
How long does the henna stain last on the skin?
The stain usually lasts 4–5 days before it starts to fade.
How long should I keep the paste on my skin?
The longer you keep the paste on, the richer the colour, because the stain needs time to develop and go deeper into the skin.
Does body temperature affect the stain?
Yes. Warmth gives a better stain, that is why palms usually get darker than the back of the hands. Keep your body warm while the paste is on.
Can I wax, shave or exfoliate before applying henna?
No. Avoid waxing, shaving and similar treatments right before henna. Get them done at least two days before your application.
Can I use water after applying henna?
Avoid water as much as possible for 24 hours, including washing dishes and heavy household work, because water can affect the stain.
Is the stain different from person to person?
Yes. Everyone’s skin is different, so the colour can vary from person to person.
How do I use the red and black henna cones?
Keep red and black cones on the skin for only 5 minutes. Avoid long or detailed designs with them, and do a patch test first.
How do I apply Arq?
Apply it at night, two days in a row, and leave it on for 4–5 hours for a longer-lasting result.
Payment
Which payment methods do you accept?
Cash on delivery, Easypaisa, JazzCash and bank transfer.
Orders & returns
Can I return or exchange a product?
Yes — if a product reaches you damaged, leaking or not in good condition, or if items are missing from your order. Contact us within 7 days of receiving your order. Details are in our Return & Refund Policy.
For any questions or concerns, please feel free to reach out to us at Rang e Hina
